From selling an event, a subscription, or a box of cookies, a personal and well-timed email always delivers the results as a marketer.
At Envato Market, over 60% of our newsletters are opened in Gmail. Google is the king of email, so it’s worth watching their new trials closely. In recent years they’ve really pushed email marketers to send more targeted and tailored email content through the introduction of their promotions tab filter (effectively placing all marketing emails into one folder… kind of like a modern-day catalog drop) Plus there’s now a native unsubscribe button.
The promotions tab hasn’t killed email open rates like everyone predicted. In fact, it seems to suggest that recipients now dedicate actual time to reading marketing emails, rather than skipping or deleting them as they prioritize personal messages.
And next, Google is about to make browsing their promotions tab even better. In March 2015, they announced the trial of Grid View. It’s currently opt-in only and turns your Gmail promotions tab into an eye-catching Pinterest-style wall. Grid View picks images from within emails and displays them as tiles. If you’re a MailChimp user, you’ll notice they’ve gone as far as to include a feature called ‘Social Cards’ which helps you auto-generate these tiles.
What we’re seeing is the delivery of real-time content right from within the subject line, before the email is even opened. As email volumes continue to grow each year, that may further challenge your open rates. It’ll be interesting to see just how much time marketers need to invest in crafting a single sample image and engaging subject line in the future (perhaps it’s time to channel those social media skills).
Will Grid View ever roll out? It looks like many of Gmail’s innovations have been leading up to something bigger – the launch of an entirely new application called Google Inbox. I’ve only spent a few days using the app on Chrome and iOS. It appears to build on the tab concept introduced by Gmail and takes the idea of categories even further. It has also added a new series of features and workflows that have the potential to change the way people manage their email.
It relies heavily on the user setting automatic rules around ‘bundling’ relevant emails together. There are default vertical labels like Purchases, Travel, Finance and Promos. Most marketing emails will default to Promos. However, if you’re marketing holidays (Airbnb for example), Google may filter things like your browser/basket abandonment emails under ‘Travel’.
On the downside, Inbox could see a decrease in open rates, as busy users ‘bundle and sweep’ their promotion into the Done box. Inbox users can also choose when they’d like to receive emails in each bundle (immediately, once a day, or once a week), which may reduce the impact of strategically timed sends.
Overall, it means we’ll need to make email content even more relevant to the individual through better segmentation. We’ve made some inroads here at Envato. Take for example our weekly email – if you’re a video maker, we only send you news about video and audio items, not themes and code.
The most interesting Inbox features? Campaign Monitor have called out two: ‘Highlights’, which could help your promotion stand out beyond the traditional sender name, subject and pre-header. You can highlight other important actions within the email by adding Schema.org markup, for example, Rsvp’ing an event, submitting a customer review, or even one-click purchase.
‘Reminders and Snooze’ will give people the opportunity to snooze your email and come back to it later on, whilst ‘Pin’ allows you to post an email, or email thread, to the top of your inbox. These features could be perfect if you’re running a limited time offer – someone might snooze the email until their lunch break or set it as a reminder before the offer closes.
As for how emails render, Inbox doesn’t support responsive design *sigh*. Litmus have investigated this further, and also look at the use of a verified Google+ profile to enhance your profile picture.
Despite Google ignoring responsive support, responsive email templates are still best practices. But is there anything new to consider with the launch of bigger phones, like iPhone 6 Plus? Yes indeed. It’s time to adapt your media queries accordingly and consider new breakpoints. You have a couple of options if you want to adjust your media queries to target each of these screen widths individually. Check out this excellent Email on Acid article for all the geeky details.
Many email experts will now tell you to keep subject lines to 35 characters, so they’re captured in full within iOS and Android email browsers. Beyond subject lines, preheaders are going to become more important than ever. For example, Mail on the new iPhone will display more characters in the from name, subject line, and preheader text. This could be interesting for email marketers since they will be able to provide more engaging information for subscribers directly in the inbox view, in order to motivate them to open and click.
What about Apple’s Smart Watch? It’s too early to tell, but it will have some basic email lookup abilities. That again will mean shorter subject lines and clever pre-headers will be essential in good email content planning.
Whether the same can be said for email code, that remains to be seen. Sadly email design still needs to support dozens of platform/email clients from AOL to Microsoft Outlook. Thankfully, there are an increasing amount of tools that make it easy to build bulletproof, custom email templates. Many template authors on ThemeForest, like promail, now offer access to powerful template builders, included in the price of the template.
Meanwhile, Campaign Monitor continues to develop and add features to their excellent Canvas tool, making it even more customizable for even the most novice email coder.
While those with a deeper interest in perfecting their code craft, there’s the new Litmus Email Builder, which claims to be the world’s first code editor with both mobile and desktop views, built for email designers by email designers. The platform is continuously improved through contributions from the Litmus community and allows for one-click testing.
Meanwhile, it seems MailChimp have channeled the power of Snapchat with MailChimp Snap – perfect for shop owners wanting to quickly promote new stock.
Despite being the veteran of digital channels, email continues to evolve and adapt to keep pace with modern marketing. Whether you’re reading your next edition of Envato Market News on a desktop, mobile or watch, it’s going to be an exciting year ahead.